SMS Policy

Customer service is very important to us. As we continue to improve and expand our services, we recognize our customers' need and desire to preserve their privacy and confidentiality. Safeguarding our customers' privacy is also very important to us. We have adopted standards that help maintain and preserve the confidentiality of customers' nonpublic personal information. The following Statement affirms our continued efforts to safeguard customer information.

SMS Terms & Conditions

We use SMS for the sole purpose of updating our clients regarding their loan application and the status of their loan.  We do not use SMS to market or solicit business.  You can opt out of receiving status updates through SMS at any time.

  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP.
  • For assistance, text HELP or visit our website at www.havenwest.net.
  • Visit https://www.havenwest.net/privacy-policy for privacy policy and  https://www.havenwest.net/SMS-policy for Terms of Service.


By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Haven West Mortgage. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.havenwest.net/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.